Shipping policy

Last updated: 30 August 2026

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding Australian public holidays). Orders placed on weekends or public holidays will be processed the next business day. You will receive an email confirmation once your order has been dispatched.

Domestic Shipping — Australia

We ship to all states and territories within Australia via Australia Post.

Delivery times are estimates only and may vary depending on your location. Remote and rural areas may experience longer delivery times.

New Zealand & International Shipping

We ship to New Zealand, the United States, United Kingdom, and other selected international destinations.

Please note that international orders may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Sol Botanics has no control over these charges and cannot predict their amount.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order via the Australia Post website at auspost.com.au or through your Sol Botanics customer account at account.solbotanics.com.au.

Shipping Restrictions

Some products may be restricted from international shipping due to customs regulations in the destination country. Certain skincare ingredients may be subject to import restrictions — if your order is affected, we will contact you promptly.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us at info@solbotanics.com.au within 7 days of the expected delivery date. Please retain all packaging and take photos of any damage, as these may be required for an Australia Post claim.

Contact

For any shipping enquiries, contact us at: info@solbotanics.com.au solbotanics.com.au