Refund policy

Last updated: 30 August 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unopened, unused, and in its original packaging with all seals intact. You'll also need your receipt or proof of purchase. Due to the nature of skincare and personal care products, we are unable to accept change-of-mind returns on items that have been opened or used, for health and hygiene reasons.

To start a return, contact us at info@solbotanics.com.au. Returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

Damages and issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. If your product arrives faulty or not as described, you are entitled to a remedy under the Australian Consumer Law regardless of whether the item has been opened. Please email info@solbotanics.com.au with your order number and photos of the issue and we will resolve it promptly.

Non-returnable items

We do not accept returns on:

• Opened or used skincare and personal care products (change of mind)
• Sale items or products purchased with a discount code
• Gift cards

This does not limit your rights under the Australian Consumer Law for faulty, damaged, or misdescribed goods.

Exchanges

The fastest way to get the product you want is to return your eligible unopened item and, once the return is accepted, place a new order. Contact us at info@solbotanics.com.au to begin the process.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

Once we receive and inspect your return, we'll notify you whether it has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@solbotanics.com.au.